Privacy Policy

Version 1.1 effective 25-May-2018

This Privacy Policy discloses the privacy practices related to PorthllwydPottery.co.uk (referred to collectively as "we ", "us ", and "our "), and govern how we use and protect your personal information when you visit this website, or otherwise engage with us.

If you have any questions about this privacy statement or the privacy related practices of this site, or you would like to make a disclosure or erasure request, or for any other privacy related matter, please contact our Data Protection Officer at the address below.

 

Information we Collect

  1. Information that you provide to us directly
    When you contact us through this website, either by direct email, by using an online contact or product order form, or by a related direct phone conversation, we request the minimum information necessary to complete your request. Normally this is limited to your name and your email address, but in the case of online or phone orders, it will include your shipping information and any payment details required to complete the financial transaction.
  2. Information that the website collects automatically
    None. We don't even use cookies for tracking site visitors.
 

Use of Personal Information

The information we collect is used solely for the following purposes based on your consent, or in compliance with a legal or regulatory obligation.

  1. To provide customer service and support to you.
  2. In the case of purchases, to process and facilitate the financial transaction, and to ship the product(s) you've requested to the physical address(es) you have provided us with.
 

Sharing and Disclosing your Information

Under no circumstances will we sell, give away or otherwise willfully disclose any personal information you provide us with to any third parties, except in compliance with a request from a bonafide law enforcement agency.

Third-party links are used on this website to enhance the information that we can provide to you: for example, we may use Google Maps to display a local map and provide directions on how to reach us. We choose these sites carefully to ensure they have privacy and other policies that respect and protect your personal information, however we don't control these third-party websites, we are not responsible for their privacy policies, and our privacy policy does not apply to them. We recommend that you check the terms and conditions and privacy policy of any website you interact with, to ensure that the way they collect and use your personal information is acceptable to you.

 

Security of Information

We have administrative, technical, and physical safeguards in place to protect your personal data against unauthorized access, use, disclosure and alteration. This includes using SSL encryption for form submissions to and from the website, appropriate password protection and encryption for storing your personal information, and controls to limit access to your information to a need-to-know basis.

 

Accuracy of Information

At any time you can contact our Data Protection Officer at the address below and request to review your personal information that we have stored, submit changes or additions, give or withdraw consent for the use of your information for any of the stated purposes for which it was collected, or request that we delete some or all of your personal information that we have stored on our systems.

 

Retention of Information

Subject to any applicable laws and regulatory requirements, we keep your personal information only for as long as necessary to provide you with the products or services that you have requested from us. At any time you can ask us to delete any or all of your information that we have stored in our systems: please contact our Data Protection Officer at the address below.

 

Exercising your rights under this Privacy Policy

If you have any questions about this privacy statement, the privacy related practices of this site, or you would like to make a disclosure or erasure request, or for any other privacy related matter, please contact us as follows. Please note that before taking action we will need your help in confirming your identity so that we can properly authorize your request.

Vicky Buxton
Data Protection Officer - PorthllwydPottery.co.uk
Email: